Win25 takes every member's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information when you use our platform.
Six core pillars that form the foundation of our personal data protection policy.
All data transmitted between your device and win25 servers is protected using SSL 256-bit encryption — the same technology used by leading banking institutions in Malaysia.
Win25 never sells, rents, or trades members' personal information to any third party for marketing or commercial purposes without your consent.
You have the right to access, correct, transfer, or request deletion of your personal data at any time through your account settings or by contacting the Win25 support team.
Your personal data is stored on servers protected with strict access controls, regular backup plans, and real-time intrusion detection systems.
Win25 uses cookies to improve the user experience. You can manage your cookie preferences at any time through your browser settings without affecting the core functionality of the platform.
In the event of any security incident involving your data, win25 is committed to notifying you within 72 hours and taking immediate remedial action.
Important Note: This Privacy Policy applies to all information you provide when registering, using the platform, or contacting the Win25 support team. By using our services, you agree to the practices described below.
Win25 is an online sports betting and gaming platform operating under a valid international licence. We take the privacy of every user who trusts us with their personal information very seriously.
This Privacy Policy is drafted in accordance with international data protection standards and applicable privacy laws. It clearly explains what information we collect, why we need it, how it is used, and the rights you hold as the data owner.
We believe transparency is the foundation of trust. That's why we make every effort to explain how we handle your data in plain language — not confusing legal jargon.
This policy applies to all Win25 services including the main website, mobile app, and all our official communication channels.
Win25 collects your personal information through several means — directly when you register or contact us, automatically while you use the platform, and through the mandatory KYC verification process.
The following are the types of data we collect and the purposes for which they are collected:
| Type of Information | Example | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | KYC Verification |
| Contact Information | Email address, phone number, residential address | Account Communications |
| Financial Information | Bank account number, transaction records | Payment Processing |
| Usage Data | Activity logs, betting history, session duration | Platform Improvements |
| Technical Data | IP address, browser type, operating system | Security & Fraud |
| Communication Data | Support chat records, emails, feedback | Customer Support |
win25 will never ask for your password via email, phone, or chat. Please be cautious of any party claiming to be win25 and requesting your sensitive information.
Every piece of information we collect has a clear and legitimate purpose. win25 does not use your data for any purpose not stated in this policy without obtaining your consent first.
Your personal information is used for the following purposes:
You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email we send.
Win25 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in operating the platform, we may need to share certain data with the following parties under limited and controlled circumstances:
All third parties we work with are required to comply with data protection standards equal to or higher than our own. They are not permitted to use your data for any purpose other than what has been specified.
Every win25 third-party partner undergoes a thorough security assessment and is required to sign a data protection agreement before any information is shared.
Your data security is win25's highest priority. We continuously invest in the latest security technologies and procedures to ensure your information is always protected from unauthorized access, loss, or misuse.
The security measures we implement include:
While we take all reasonable precautions, no system is 100% secure. You also play an important role — make sure your password is strong, unique, and never shared with anyone.
Win25 uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure platform security. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control and manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some areas of the Win25 platform.
As a win25 member, you have certain rights regarding your personal information. We fully respect and facilitate the exercise of these rights.
Request a copy of all personal information we hold about you.
Correct any inaccurate or incomplete information in your records.
Request deletion of your personal data, subject to applicable legal obligations.
Obtain your data in a machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing purposes at any time.
Request a restriction on the processing of your data while a dispute or investigation is ongoing.
To exercise any of the above rights, contact the win25 support team via Live Chat. We will process your request within 24 working hours.
Win25 only retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
Once the retention period expires and there is no legal obligation to retain it further, your data will be securely deleted using methods that ensure it cannot be recovered.
The win25 platform may contain links to third-party websites or services in certain contexts, such as payment providers or game suppliers. These links are provided solely for your convenience.
Win25 has no control over the content, privacy policies, or practices of those third-party websites. We encourage you to read the privacy policy of every website you visit before providing any personal information.
The Win25 Privacy Policy applies only to official Win25 platforms and services. We are not responsible for the privacy practices of any third-party websites.
Win25 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The effective date at the top of this page will be updated whenever changes are made.
For significant changes, we will notify you via:
Continued use of the win25 platform after any changes take effect constitutes your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Win25, we are here to help.
How to contact the Win25 privacy team:
We are committed to responding to all privacy-related enquiries within 24 working hours. For more complex issues, we will provide a status update within 3 working days.
Your satisfaction and trust are win25's top priority. Don't hesitate to reach out — every inquiry will be handled with care and professionalism.
Now you know how win25 protects your privacy. Register a free account today and enjoy a safe, fair, and entertaining betting experience alongside over 500,000 members across Malaysia.